Let Avocet Relieve the Stress of
Managing Your Home

Overview of Owner Services
Communication - We believe timely, accurate communication is the cornerstone of a successful property management relationship. It is our job to keep you informed on every issue that may impact your home and investment.

• Full-time property management staff to address any concerns
• After-hours emergency contact to make sure any emergency repairs can be completed
• Monthly property owner newsletter to keep you up to date
• Email alerts in the event of severe weather or other emergency
  situations

Professional Staff - Our Staff is trained to provide professional, courteous service to both you as the owner and your guests. We are dedicated to exceeding your expectations in terms of revenue, housekeeping, and maintenance. Our staff include:

• General Manager
• Property Managers
• Reservationists
• Housekeepers
• Housekeeping Supervisors
• Maintenance Engineers
• Marketing Coordinator
• Accounting Personnel

Marketing & Advertising Exposure - Avocet is committed to spending the necessary resources in order to expose both your home and Folly Beach to as large an audience as possible. Vacationers can not book your home if they don’t know about it. Our comprehensive plan includes:

• Internet-based exposure through our website and others such as the Charleston Area Convention and Visitor’s Bureau, Cyberrentals & VRBO, to list a few.
• Annual vacation guide with separate listings for each home mailed to all previous and potential guests
• National advertising in publications such as USA Today, New York Times & Southern Living
• Regional advertising in 13 newspapers that comprise our target markets, such as South Carolina, North Carolina, Ohio, Georgia, Kentucky and Virginia

Revenue and Expense Management - At your request, we will be happy to take care of all your monthly house bills, such as utilities, telephone, cable TV, lawn care, pest control, etc... and simply deduct them from your rental revenue.
We will provide you:

• Monthly statement and revenue check/direct deposit
• Detailed accounting of all expenses with invoices
• Report of future reservations
• Payment of all state/local/accommodation taxes Financial forecasting and rate analysis

Housekeeping/Maintenance - Avocet provides management and oversight of a professional housekeeping and
maintenance staff to insure your guests arrive at a clean, well-maintained home.

• Homes are inspected by a housekeeping supervisor before each guest arrival
• Spring cleaning program to prepare your home for the summer season
• On-call maintenance staff to handle any guest issues as they arise
• Preventative maintenance program to avoid the frustration of charges for small issues such as filter changes or light bulb replacement
• After-hours emergency service
• Procedures in place to protect your home in the event of severe weather